Privacy policy

          Privacy Policy

          Effective Date: 25 September 2026

          Lavish Mane Co. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit or purchase from our website.

          This Privacy Policy applies to information collected through our online store, website, customer communications and related services.

          1. Who We Are

          Lavish Mane Co. is the responsible party for personal information collected through our website and related business operations.

          For purposes of South African data protection law, we process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable laws.

          2. Personal Information We Collect

          Depending on how you interact with us, we may collect information such as:

          • Full name;
          • Email address;
          • Telephone or mobile number;
          • Billing and delivery address;
          • Order and transaction information;
          • Products purchased;
          • Payment-related information necessary to process your order;
          • Communications and enquiries you send to us;
          • Information you provide when requesting a return, refund or replacement; and
          • Technical information relating to your use of our website, such as device, browser and website interaction information, where collected through our website or third-party services.

          We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy.

          3. How We Collect Personal Information

          We may collect personal information when you:

          • Visit or use our website;
          • Create or use an account;
          • Place an order;
          • Complete checkout;
          • Contact us;
          • Subscribe to communications or marketing where applicable;
          • Request customer support;
          • Submit a return, refund or replacement request; or
          • Otherwise voluntarily provide information to us.

          We may also receive information from service providers involved in processing your order or providing services to our business.

          4. How We Use Your Personal Information

          We may use your personal information to:

          • Process and fulfil orders;
          • Process payments;
          • Arrange delivery and fulfilment;
          • Provide order confirmations and updates;
          • Communicate with you about your order;
          • Respond to enquiries and provide customer support;
          • Process returns, refunds and replacements;
          • Maintain business and transaction records;
          • Improve our website, products and customer experience;
          • Prevent fraud, abuse and unauthorised transactions;
          • Comply with applicable legal and regulatory obligations; and
          • Send marketing communications where permitted by law and where applicable.

          We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, unless permitted or required by law.

          5. Payment Information

          Payments made through our website may be processed by third-party payment service providers.

          Lavish Mane Co. does not require customers to provide their full payment-card details directly to us where the payment is processed by a third-party payment provider.

          Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

          6. Sharing Personal Information With Service Providers

          We may share necessary personal information with trusted third parties where this is required to operate our business and fulfil your order.

          These parties may include:

          • Payment service providers;
          • Shopify and technology service providers;
          • Suppliers and fulfilment partners;
          • Shipping and delivery providers;
          • Website, hosting and security service providers; and
          • Professional, legal, accounting or regulatory service providers where necessary.

          We only share information that is reasonably necessary for the relevant service or lawful purpose.

          Where third parties process personal information on our behalf, we take reasonable steps to require appropriate protection and confidentiality of that information.

          7. International Transfers

          Some service providers, technology providers, payment providers, suppliers or fulfilment partners may process or store personal information outside South Africa.

          Where personal information is transferred outside South Africa, Lavish Mane Co. will take reasonable steps to ensure that the transfer is handled in accordance with applicable legal requirements, including POPIA where applicable.

          8. Cookies and Similar Technologies

          Our website and third-party services may use cookies and similar technologies to:

          • Keep the website functioning properly;
          • Remember certain preferences;
          • Understand how visitors use the website;
          • Improve website performance; and
          • Support analytics, advertising or marketing activities where applicable.

          You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

          9. Marketing Communications

          Where permitted by applicable law, we may use your contact information to send information about products, promotions, offers or other Lavish Mane Co. communications.

          Where consent is required, we will obtain the appropriate consent.

          You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

          Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an existing order or transaction.

          10. Security of Personal Information

          Lavish Mane Co. takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

          However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

          Where a security compromise occurs that is subject to notification requirements under applicable law, Lavish Mane Co. will take the steps required by law.

          11. Retention of Personal Information

          We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud and complying with legal or regulatory obligations.

          When personal information is no longer required and there is no lawful reason to retain it, we will take reasonable steps to securely delete, destroy or de-identify it.

          12. Your Rights

          Subject to applicable law, you may have the right to:

          • Request access to personal information we hold about you;
          • Request correction or updating of inaccurate or incomplete information;
          • Request deletion of personal information where legally permitted;
          • Object to certain processing of your personal information;
          • Withdraw consent where processing is based on consent;
          • Object to the use of your personal information for direct marketing where applicable; and
          • Lodge a complaint regarding the processing of your personal information.

          Requests may be subject to applicable legal requirements and reasonable verification of your identity.

          13. Accuracy of Personal Information

          We take reasonable steps to keep personal information accurate, complete and up to date.

          If you believe that information we hold about you is inaccurate or incomplete, you may contact us and request that it be corrected or updated.

          14. Children’s Privacy

          Our website is intended for general consumers and is not specifically directed at children.

          We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

          15. Third-Party Websites

          Our website may contain links to websites or services operated by third parties.

          Lavish Mane Co. is not responsible for the privacy practices, content or security of third-party websites.

          Customers should review the privacy policies of third-party websites before providing personal information to them.

          16. Changes to This Privacy Policy

          We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

          The updated Privacy Policy will be published on our website with the revised effective date.

          17. Contact Us

          If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to exercise any applicable privacy rights, please contact Lavish Mane Co. through the contact details provided on our website.

          We will consider and respond to privacy requests in accordance with applicable law.

          18. Information Regulator

          If you believe that your personal information has been processed unlawfully and you are unable to resolve the matter directly with Lavish Mane Co., you may contact the Information Regulator of South Africa in accordance with its applicable complaint procedures.

          The Information Regulator is the statutory body responsible for monitoring and enforcing compliance with POPIA and PAIA in South Africa. (Empower Compliance)

          Information Regulator of South Africa
          Website: Information Regulator South Africa
          Email: enquiries@inforegulator.org.za
          Telephone: 010 023 5200