Terms of service
Terms of Service
Effective Date: 25 September 2026
Welcome to Lavish Mane Co. These Terms of Service govern your use of our website and your purchase of products from Lavish Mane Co.
By accessing our website, placing an order or using our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.
These Terms of Service are subject to applicable South African law, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
1. About Lavish Mane Co.
Lavish Mane Co. is an online retailer specialising in 100% human hair wigs, hair extensions, ponytails and related hair products.
Our products are supplied and fulfilled through third-party suppliers and fulfilment partners.
2. Use of Our Website
You agree to use our website lawfully and responsibly.
You must not:
- Use the website for unlawful or fraudulent purposes;
- Attempt to interfere with or compromise the security of the website;
- Gain unauthorised access to any part of the website or another person’s account;
- Copy, reproduce or commercially exploit website content without permission; or
- Provide false, misleading or fraudulent information when placing an order.
We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers or website.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, measurements, colours and other product information displayed on our website are accurate and up to date.
However, minor differences may occur between product photographs and the actual product due to photography, lighting, screen settings, manufacturing variations or other factors.
Where a product is materially different from its description or does not comply with applicable consumer rights, the customer’s statutory rights remain unaffected.
4. Product Availability
Products displayed on our website are subject to availability.
We may update product availability, descriptions and pricing from time to time.
If an order cannot be fulfilled after payment has been received, we will communicate with the customer and, where applicable, arrange an appropriate remedy or refund in accordance with applicable law.
5. Prices
All product prices are displayed in South African Rand (ZAR) unless otherwise stated.
The total amount payable will be displayed before the customer completes the purchase.
Where free nationwide shipping is offered, the applicable shipping cost will be reflected as free at checkout.
Lavish Mane Co. reserves the right to correct genuine pricing or listing errors. If an order is affected by an obvious pricing error, we will contact the customer before proceeding with fulfilment and provide the available options in accordance with applicable law.
6. Placing an Order
When placing an order, you are responsible for providing accurate and complete information, including your name, contact details and delivery address.
Before submitting an order, customers should review their:
- Selected products;
- Product options, including colour or length where applicable;
- Quantity;
- Delivery information; and
- Total order amount.
The customer is responsible for checking and correcting any errors before finalising the order.
An order is subject to successful payment and acceptance by Lavish Mane Co.
7. Payment
Payment must be successfully completed using the payment methods made available at checkout.
Orders will only be processed after successful payment has been received.
Payment processing may be handled by third-party payment providers. Those providers may apply their own terms and conditions and privacy policies.
Lavish Mane Co. does not guarantee the availability of any particular payment method at all times.
8. Order Confirmation
After an order has been successfully placed, an order confirmation may be sent to the email address or other contact details provided by the customer.
The order confirmation may include details such as:
- Order number;
- Products purchased;
- Amount paid;
- Delivery information; and
- Other relevant transaction details.
Customers should retain their order confirmation and transaction information for their records.
9. Shipping and Delivery
Lavish Mane Co. provides Free Nationwide Shipping within South Africa where stated at checkout.
Because our products are fulfilled through third-party dropshipping suppliers, supplier processing and fulfilment may generally take approximately 10–20 business days before dispatch.
Once an order has been dispatched, tracking information will be provided by email or SMS when available.
Delivery times may vary depending on supplier processing, shipping providers, customs or other circumstances outside our reasonable control.
For full information regarding processing, dispatch and delivery, customers should refer to our Shipping Policy.
10. Returns, Refunds and Replacements
Returns, refunds and replacements are handled in accordance with our Return & Refund Policy and applicable South African consumer protection law.
Nothing in these Terms of Service is intended to remove, restrict or waive a consumer right that cannot lawfully be excluded or limited.
Customers should review the Return & Refund Policy before placing an order.
11. Consumer Rights
Nothing in these Terms of Service limits any rights or remedies available to consumers under applicable South African law.
Where applicable, customers retain their rights under the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.
Where a statutory cooling-off or other consumer right applies to a transaction, that right will apply in accordance with the applicable legislation.
12. Personal Information
Lavish Mane Co. collects and processes personal information in accordance with our Privacy Policy and applicable South African data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
By placing an order, customers acknowledge that certain personal information is required to process payment, fulfil orders, communicate with customers and arrange delivery.
13. Third-Party Suppliers and Service Providers
Lavish Mane Co. works with third-party suppliers and service providers to fulfil orders and operate our online store.
These may include:
- Product suppliers and fulfilment partners;
- Payment providers;
- Shipping and delivery providers;
- Shopify and other technology service providers; and
- Other service providers necessary to operate our business.
Where necessary, relevant customer information may be shared with these parties to fulfil the customer’s order and provide the requested service.
14. Intellectual Property
Unless otherwise stated, the content on the Lavish Mane Co. website, including logos, branding, product descriptions, graphics, photographs, text and other materials, belongs to Lavish Mane Co. or is used with permission.
You may not reproduce, modify, distribute, sell, publish or commercially exploit our content without prior written permission, except where permitted by law.
15. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, error-free or free from technical problems.
Website availability may be affected by maintenance, technical failures, hosting issues, internet disruptions or circumstances outside our reasonable control.
16. Third-Party Websites and Services
Our website may contain links to third-party websites or services.
These third-party websites and services are operated independently from Lavish Mane Co. and may have their own terms and privacy policies.
Lavish Mane Co. is not responsible for the content, availability or privacy practices of third-party websites that we do not control.
17. Events Outside Our Reasonable Control
Lavish Mane Co. will not be responsible for delays or failures caused by circumstances outside our reasonable control, including but not limited to:
- Natural disasters;
- Severe weather;
- Strikes or labour disruptions;
- Transport disruptions;
- Supplier disruptions;
- Customs or regulatory delays;
- Internet or telecommunications failures;
- Government actions; or
- Other events beyond our reasonable control.
This provision does not remove or limit any consumer rights that cannot lawfully be excluded.
18. Limitation of Liability
To the extent permitted by law, Lavish Mane Co. will not be liable for indirect or consequential losses arising from the use of our website or products.
Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability that cannot lawfully be excluded or limited under consumer protection legislation.
19. Complaints and Dispute Resolution
If you have a complaint regarding an order, product or service, please contact Lavish Mane Co. first so that we can attempt to resolve the matter directly.
We will consider complaints fairly and in accordance with applicable law.
Nothing in these Terms of Service prevents a consumer from exercising any statutory right to approach a relevant regulatory authority, tribunal or court.
20. Governing Law
These Terms of Service are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or other legally authorised dispute-resolution bodies.
21. Changes to These Terms
Lavish Mane Co. may update these Terms of Service from time to time to reflect changes to our business, products, services or applicable legal requirements.
The updated version will be published on our website with a revised effective date.
The Terms applicable to an order will be those in effect at the time the order is placed, subject to any mandatory legal requirements.
22. Severability
If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be interpreted or amended to the extent necessary to make it lawful and enforceable where possible.
The remaining provisions will continue to apply to the extent permitted by law.
23. Entire Agreement
These Terms of Service, together with the applicable Shipping Policy, Return & Refund Policy and Privacy Policy, form the terms governing your use of the Lavish Mane Co. website and your purchase of products from us, subject to any rights and obligations imposed by applicable law.
24. Contact Us
For questions regarding these Terms of Service, orders, products or customer support, please contact Lavish Mane Co. using the contact details provided on our website.
Lavish Mane Co.
Effective Date: 25 September 2026