Refund policy
Return & Refund Policy
Effective Date: 25 September 2026
Lavish Mane Co. is committed to providing customers with quality 100% human hair products and a positive shopping experience. Please read this Return & Refund Policy carefully before placing an order.
1. Returns
Customers may request a return where the product received is:
- Incorrect or different from the product ordered;
- Damaged or defective upon arrival; or
- Significantly different from the product description or specifications displayed on our website.
To be eligible for a return, the customer must contact Lavish Mane Co. within 7 calendar days of receiving the order.
The product must be unused and returned in its original condition, including any original packaging and accessories where applicable.
For hygiene and product-quality reasons, we cannot accept returns of wigs, hair extensions, ponytails or other hair products that have been worn, cut, coloured, chemically treated, washed, altered, or otherwise used, except where the product is defective or incorrect.
2. Incorrect or Damaged Orders
If you receive an incorrect, damaged or defective product, please contact us as soon as possible and provide:
- Your order number;
- A description of the issue; and
- Clear photographs or video showing the product and the issue.
We will review the information provided and, where appropriate, arrange a replacement, resend the correct product, or issue a refund.
3. Change of Mind
Returns are generally not accepted where a customer has simply changed their mind, ordered the wrong item, selected the wrong colour or length, or no longer wants the product after placing the order.
Customers are encouraged to carefully review the product description, photographs, specifications, colour, length and other product information before placing an order.
4. Refunds
Where a refund is approved, Lavish Mane Co. will process the refund to the original payment method where reasonably possible.
Refund processing times may vary depending on the payment provider or financial institution used by the customer.
A refund will only be processed after the return or claim has been reviewed and approved.
5. Replacements
Where appropriate, Lavish Mane Co. may offer a replacement or resend the correct product instead of a refund.
Replacement arrangements are subject to product availability and supplier fulfilment.
6. Return Shipping
Where the return is due to an incorrect, damaged or defective product confirmed by Lavish Mane Co., reasonable return shipping arrangements will be communicated to the customer.
Where a return is approved for another reason, the customer may be responsible for the applicable return shipping costs.
7. Non-Returnable Items
Due to hygiene and product-quality considerations, used hair products are not eligible for return unless they are confirmed to be defective or incorrectly supplied.
Products that have been worn, washed, cut, coloured, chemically treated, altered or otherwise used may not be accepted for return.
8. How to Request a Return or Refund
To request a return, replacement or refund, customers should contact Lavish Mane Co. using the contact details provided on our website.
Please include your order number, a description of the issue, and clear supporting photographs or video where applicable.
We will assess the request and provide further instructions where a return is required.
9. Consumer Rights
This policy does not limit or exclude any rights that consumers may have under applicable South African consumer protection legislation.
Where applicable, Lavish Mane Co. will comply with the rights and remedies provided by the Consumer Protection Act 68 of 2008.
10. Policy Updates
Lavish Mane Co. reserves the right to update this Return & Refund Policy from time to time. The latest version published on our website will apply to orders placed after the effective date of the updated policy.